e2bet now Privacy Policy

1 Introduction and Scope

e2bet now is an online gaming and sports betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to the e2bet now website, mobile application, and all related digital services.

The purpose of this policy is to clearly inform our users — particularly Bangla-speaking members in Bangladesh — about what information we collect, why we collect it, and how securely it is used. By creating an account on e2bet now and using the service, you are considered to have accepted the terms of this policy.

This policy must be read together with our Terms and Conditions, as both documents together form the basis of the agreement between you and e2bet now. If any conflict arises, the document more specific to the matter in question will apply.

Important: This service is only for persons aged 21 or older. We do not knowingly collect information from minors.

2 Data Collection

e2bet now collects various types of information to run the service properly. This information is collected in two ways: what you provide directly, and information generated automatically while you use the service.

2.1 Information You Provide Directly

The information you give during account registration and while using the service includes:

Full name and date of birth
Mobile number and email address
National ID card or other government-issued identity document details (for identity verification)
Payment information — transaction records via bKash, Nagad, Rocket, or bank transfer
Content of messages you send via support chat and email

2.2 Automatically Collected Information

The following information may be recorded automatically while you use e2bet now:

IP address and device type
Browser version and operating system
Login time, session duration, and pages visited
Game or betting activity history
Information obtained through cookies and similar tracking technologies (details in Section 6)

2.3 Information from Third-Party Sources

In some cases, information may be collected from trusted third-party verification services for the purpose of identity verification or fraud prevention. This process is fully secure and is used only to meet legal obligations.

3 Purpose of Data Use

e2bet now uses the information collected for the following specific purposes:

Account Management: To handle registration, login, password recovery, and profile update processes.
Payment Processing: To complete deposit and withdrawal transactions and to maintain financial records.
Identity Verification: To confirm account ownership and to prevent unauthorized access.
Customer Support: To provide assistance via live chat and email and to resolve complaints.
Fraud Prevention: To detect suspicious activity and to maintain platform security.
Service Improvement: To analyze user experience and improve the platform's functionality and content.
Communications: To send important security notices, policy change information, and account-related messages.
Promotional Communications: If you have given consent, to send notifications about bonus offers and promotions.

Your information is not used beyond the purposes listed above. e2bet now never sells your information or transfers it to third parties for advertising purposes.

4 Data Storage and Security

e2bet now follows industry-standard technical and administrative measures to protect user data. All sensitive data on our servers is secured through SSL (Secure Sockets Layer) encryption.

4.1 Technical Security Measures

All data transmission is handled through SSL/TLS encryption
Passwords are never stored directly — strong hashing algorithms are used
Firewalls and intrusion detection systems are active at all times
Server access is strictly controlled and regularly audited

4.2 Data Retention Period

Necessary information is retained for as long as your account remains active. Even after an account is closed, certain information may be retained for a defined period due to legal obligations, financial audits, or dispute resolution needs. Once that period ends, data is securely deleted or anonymized.

Please note: No method of data transmission over the internet or electronic storage is 100% secure. We make every effort to protect your data, but we cannot guarantee complete security. Never share your password or OTP with anyone.

5 Sharing Data with Third Parties

e2bet now does not sell or rent your personal information. However, limited information may be shared with trusted partners in specific situations where it is essential for operating the service:

5.1 Service Partners

Payment Processors: The relevant institution receives the minimum necessary information to complete transactions via bKash, Nagad, Rocket, or bank transfer.
Identity Verification Services: Information may be verified with an approved KYC (Know Your Customer) service provider to confirm account legitimacy.
Technology Service Providers: Contracted partners for server hosting, data analytics, and cybersecurity services.

5.2 Legal Obligations

e2bet now may be required to disclose information to law enforcement agencies pursuant to a court order, a lawful request from an investigating authority, or legal process. In such cases, only the necessary information is provided.

5.3 International Data Transfers

Some service partners may be located outside Bangladesh. Where data is transferred internationally, each partner is contractually bound to comply with our data protection standards.

6 Cookies and Tracking Technologies

The e2bet now website and application use browser cookies and similar tracking technologies. These help improve your browsing experience and support the effective operation of the service.

6.1 Types of Cookies

Essential Cookies: These are necessary to maintain login sessions and ensure the platform's core functionality. The site does not work properly without these cookies.
Functional Cookies: These remember your preferences, language selection, and previous session information so that future visits are easier.
Analytics Cookies: These collect anonymous data to help understand which pages are used most and how users navigate the site.

6.2 Cookie Controls

Most browsers have options to accept, reject, or delete cookies. However, disabling essential cookies may cause some services to not work properly. You can manage these preferences from your browser settings.

7 User Rights

As an e2bet now user, you have the following rights regarding your personal information:

Right to Access: You can request to know what information we hold about you.
Right to Correction: You can request the correction of inaccurate or incomplete information.
Right to Deletion: You can request the deletion of your information in certain circumstances. However, retaining some information may be necessary due to legal obligations.
Right to Restrict Processing: You can request that the processing of your information be limited for specific uses.
Right to Withdraw Consent: You can withdraw consent given for promotional communications at any time.
Right to Raise a Concern: If you have concerns about the protection of your data, you can contact e2bet now directly.

To exercise these rights, please contact our support team. We generally respond to written requests within 30 business days.

To learn more about your rights and options relating to responsible gaming, read our Responsible Gaming page, where self-exclusion and limit-setting features are explained in detail.

8 Protection of Minors

e2bet now's services are only for persons aged 21 or older. We do not knowingly collect or store information from anyone under the age of 21.

Age is verified at registration and confirmed again during identity verification. If it comes to our attention that a minor has created an account, that account will be closed immediately and the related information will be securely deleted.

If a parent or guardian believes their child has registered on this platform, please contact our support team promptly.

9 Changes to This Policy

e2bet now reserves the right to update this Privacy Policy from time to time due to service improvements, changes in legal requirements, or business reasons. When any significant change is made:

The "Last Updated" date at the top of the page will be changed
A notification may be sent to your registered email address
A notice may be displayed on the platform for important changes

Continued use of e2bet now after a policy change means you have accepted the updated policy. We therefore recommend reviewing this page regularly.

For more information about other terms of our service, visit our About Us page, where a brief overview of e2bet now's mission and services is available.

10 Contact

If you have any questions, concerns, or data-related requests regarding this Privacy Policy, please contact e2bet now:

Live Chat: Direct live chat support is available 24/7 — in both Bangla and English.
Email: [email protected] — we generally respond within 24 hours.

For all formal requests relating to data protection, we recommend making contact in writing (by email) so that a proper record is maintained and a prompt resolution is possible.

For answers to more general questions, visit our FAQ section, where detailed answers about payments, bonuses, and account management are available.

Table of Contents